Terms & conditions

Product Availability: Our products are only available for purchase and shipment within India.

No Returns or Refunds: Due to the nature of our products, we do not accept returns or provide refunds for any purchases.

Product Description: We take great care to accurately describe and photograph our products, but slight variations may occur.

Payment: All payments must be made in Indian Rupees.

Shipping: Shipping times may vary and are subject to availability. We are not responsible for any delays in shipping or delivery.

Limitation of Liability: Kotian Cloth Stickers and Books shall not be liable for any damages or loss incurred as a result of the use of our products.

Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of India.

The return policy for Kotian Cloth Stickers and Books states that products are non-returnable and non-refundable. This policy is in place because the stickers and books are made to order and personalized for each customer. If a customer receives a defective product, they may contact Kotian for a replacement or exchange within a certain timeframe as specified in the policy. However, all sales are final and returns are not accepted for any other reasons. It is important for customers to carefully review their orders before making a purchase to ensure they receive the correct products.

We strive to deliver all orders within 5-7 business days from the date of order confirmation. However, in some cases, delivery may take longer due to unforeseen circumstances. If you do not receive your order within the expected delivery time, please contact us immediately. We will do our best to resolve any issues and ensure timely delivery. Please note that delivery times may vary depending on your location and the availability of the product.

At Kotian, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website or engage with our services. By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect:

Personal Information: When you make a purchase or create an account on our website, we may collect personal information such as your name, email address, shipping address, and payment details.

Usage Information: We may collect information about how you interact with our website, including your IP address, device information, and browsing activity.

Use of Information:

We use your personal information to process and fulfill your orders, provide customer support, and improve our products and services.

We may also use your information to communicate with you about promotions, updates, and other relevant information.

Data Security:

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

We use secure payment gateways and SSL encryption to ensure the security of your payment information.

Data Sharing:

We do not sell or share your personal information with third parties for marketing purposes.

We may share your information with trusted third-party service providers who assist us in delivering our products and services.

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage information.

You have the option to disable cookies in your browser settings, but please note that this may affect your ability to use certain features of our website.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Your Rights:

You have the right to access, update, and correct your personal information. You can do this by logging into your account or contacting our customer support team.

You also have the right to request the deletion of your personal information, subject to applicable laws and regulations.

We reserve the right to update and modify this Privacy Policy at any time. Any changes will be reflected on this page. We encourage you to review this Privacy Policy periodically.

At Kotian, we understand that circumstances may arise where you need to cancel an order. We strive to provide a transparent and customer-friendly cancellation policy. Please review the following guidelines:

1. Order Cancellation: You may cancel your order within 24 hours of placing it by contacting our customer support team via email or phone. Orders cannot be canceled once they have been shipped.

2. Refund Eligibility: If you cancel your order within the specified timeframe, a refund will be issued to the original payment method used during the purchase.

3. Return Shipping: In the event that you receive the product and still wish to cancel, you may be required to ship the item back to us at your expense. Please ensure that the product is in its original condition and packaging before returning it.

4. Processing Time: Refunds for canceled orders will be processed within 7-10 business days from the date of cancellation. The refund will be issued for the product amount minus any applicable shipping charges.

5. Communication: It is essential to provide accurate and detailed information while canceling an order. Please include your order number, contact details, and reason for cancellation in your communication with our customer support team.

Note: Customized or personalized items may not be eligible for cancellation or refund, as they are specially made to order. Please check the product description or contact our customer support team for clarification.